While you are resting or working, you may have received an unexpected spam call on your phone. Hiya’s Samsung Smart Call, based on One UI 4.1, identifies anonymous callers, prevents spam and fraudulent calls, and helps companies connect with their customers.
With One UI 4.1, Samsung has increased the use of smart calls. This feature identifies numbers that are not in the Phonebook application and allows you to block or report calls so that you don’t have to bother them again. However, the availability of the smart call feature varies by network operator and model.
Samsung Smart Call Features, by “Hiya”
Stop Spam and Fraud Calls
Available on Samsung devices, the Smart Call function flags calls that are suspected spam or fraud, and lets you easily block or report the number. Most Samsung customers also have the auto-block capability that stops known fraud calls even before coming to your phone.
Identify Unknown Businesses
If you have a Samsung smartphone in hand, you no longer have to wonder if you should pick up an unknown call as Smart Call allows you to know which businesses are calling even when the number isn’t in your contact list.
Connect With Your Customers
Powered by Hiya, the Samsung Smart Call feature can be reached by more customers with features like Branded Call, Secure Call, and reputation management and monitoring.
How to use/enable Smart Call
You can enable and use the Smart Call feature on your Samsung smartphone by navigating to the Phone app, tapping More options (the three vertical dots), and then tapping on Settings. Once done, tap Caller ID and spam protection, and then tap the switch to turn it on.
If you don’t want to be contacted by a specific caller again, tap the Block/Report number option during or after the call that will appear at the bottom of the screen when your phone rings. Besides, you can tap Block number to add the number to your blocked call list.
Aside from this, the Report number option allows you to select a category, such as General Spam, Scam or Fraud, or Telemarketer if you feel the call is fraudulent. After selecting the category, you have to tap on Report to conclude the procedure.
Troubleshoot Smart Call
If you’re receiving an error message when using Smart Call, or the feature is not working on your Samsung phone, you can follow the troubleshooting steps given below. For that, your device may need a software update, or you may need to clear the Phone app’s data.
How to check for updates
As always, navigate to Settings, tap Software updates, and then tap Download and install to check for software updates. On certain network providers, you will need to tap System updates, and then tap Check for system updates.
How to clear the Phone app’s data
- Navigate to the App drawer and open Settings.
- Tap Apps, and then search for and select the Phone app.
- Tap Storage, tap Clear data and then tap OK to confirm.
- Once done, close Settings, and then navigate to the home screen and open the Phone app.
- Tap More options (the three vertical dots).
- Tap Settings, tap Caller ID and spam protection and then tap the switch to turn it on.