Samsung Galaxy Z Fold 3
Samsung foldable phone

How to solve these common Samsung Galaxy Z Fold 3 problems

The Samsung Galaxy Z Fold 3 third generation is by far the best Samsung (or anyone else) has produced. It improves on the durability of the Z Fold 2, offering water resistance to IPX8, with Gorilla Glass Victus and “sweeper” bristles to keep dust away and extend the life of the phone.

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It’s also an excellent all-around tool, with a Qualcomm Snapdragon 888 processor and a three-lens rear camera system. On top of that, it folds up, making it great for you to do multitasking tasks and create products, watch TV and media, and entertain your friends.

With regards to state-of-the-art like the Z Fold 3, it cannot be completely free from problems with lubricants and technical equipment. Luckily, we have compiled a list of common Samsung Galaxy Z Fold 3 problems and how to fix them.

It gives you the details of everything from battery discharge issues to Samsung Pay issues, helping you get the most out of your new phone and not spoil your enjoyment with the smallest of nuisances.

Samsung Galaxy Z Fold 3

Screen protector problems

Some users of the Z Fold 3 have encountered a variety of issues with the phone’s pre-installed screen protector. These problems are not always the same, with some reporting bubbles and others reporting discrepancies in the protector’s adherence to the screen.

Since such issues can be frustrating, you are strongly advised not to remove the pre-installed screen protector especially when talking about a large folding screen. Instead, you should contact Samsung as soon as possible to arrange a repair or replacement.

On the other hand, at least one user asked if it was safe to remove the wire-coated outer film on the outside of the box.

Camera app not displaying Dual Screen button for selfies – Issue

Several users on Samsung’s community forums have noted that they don’t see the Dual Screen button when trying to take a selfie in the Camera app.


  • Luckily, there is a very quick fix for this. As noted by other Samsung community users, opening the Camera app from the cover screen (instead of the main screen) will ensure that the Dual Screen button appears where it should be.

Unable to acquire GPS location in apps – Issue

Even though the Z Fold 3 has just been released, some users have already complained that the apps they use are unable to get their GPS location data from the phone.

Possible solutions

This is an issue that has affected other Samsung devices in recent years, so you may have to wait for a software update to get fixed. You can check if one is available by doing the following:

  1. Open the Settings app on your device.
  2. Scroll down to Software Update.
  3. Select Download and Install.
  4. If a new update is available, your device will obtain it.

Can’t activate unlocked Z Fold 3 on Sprint – Issue

This is one of the more complex and difficult problems I have encountered with the Galaxy Z Fold 3. A large number of United States-based users have reported that they cannot activate their phone on Sprint. This appears to be an issue arising from the merger of T-Mobile with Sprint and how Samsung has (or may not) have adapted the phone to use a T-Mobile or Sprint SIM card.

As of writing, the only fix appears to be to contact T-Mobile and/or Sprint and try a different SIM card (ie, a T-Mobile instead of a Sprint SIM). That said, some users have reported that the issue was resolved after several days, with some noting that they were finally able to activate their phones through the T-Mobile or Sprint websites.

S Pen to Text not working properly – Issue

Some users have reported that the handwriting-to-text feature does not work properly on their Z Fold 3 phone. Normally, it lets users of the Samsung Notes app handwrite a phrase or sentence and then convert it to normal text. Unfortunately, affected users note that the conversion process goes awry, with random words appearing where they shouldn’t.

Possible fixes

  • As of writing, there isn’t a definitive solution for this. You may simply have to wait for a software update from Samsung and then install it, which you can do by going to Settings > Software Update > Download and Install.
  • Given the Samsung Notes app is responsible for converting handwriting, you may also want to try updating it. This can be done by going to the Google Play Store, searching for Samsung Notes, and then tapping Update.

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